Brent Chapman

Sep 16

Brent Chapman helps companies prevent, prepare for, respond to, and learn from incidents in their IT services. Over more than three decades in Silicon Valley, he has designed, built, managed, and scaled IT infrastructure and teams for everything from embryonic startups to giants such as Google, Slack, and Atlassian. As a leader in Google's legendary SRE organization, he created the Incident Management at Google (IMAG) protocol now used throughout the company. Slack later recruited him to build and lead its incident management program, and he has since led and advised incident management efforts at many other companies large and small. Today he runs Great Circle Associates, providing incident management consulting and training, and he is writing the forthcoming book Incident Management for DevOps and SRE.

Brent brings a rare dual perspective from a parallel volunteer career in public safety emergency services: air search and rescue pilot and incident commander, emergency dispatcher and dispatch supervisor for Burning Man, and CERT instructor. He is coauthor of the highly regarded O'Reilly book Building Internet Firewalls, the creator of Majordomo (the classic open source Internet mailing list manager), and a frequent speaker at conferences worldwide.

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